Where the heck did the service go?

Just stopped in Kit's Cameras to pick up a packet of lens cleaning paper. Not a hello or a greeting, just a "be with you in a minute" from a clerk on the phone. Surly. Film processing person asks can they help, I ask for paper. She gets paper, seems amazed that that's all I want. Dumps my change in my hand (I count it out, since she didn't bother). Not a thanks, not anything acknowledging that an economic transaction has just occured that was completely optional on my part and enriched them to some tiny extent.

Sure, they're just minimum-wage employees. They don't get stock, profit sharing, incentives for quality, nada. They just get fired if I complain.

It's only interesting because this is becoming the norm, not the exception. Every touchpoint to every customer is marketing and sales. How are you doing?